Because every payment is verified manually, refund eligibility depends on the stage your application has reached.
Last updated: 1 January 2026
If a payment proof is rejected because it is unclear, duplicate or does not match the plan amount, no charge is retained by us — the amount either never reached us or is returned to the original payment method. You may re-upload a valid proof at no extra cost.
If your payment is verified but your website application is rejected outright by our team and cannot be corrected, you are eligible for a full refund of that subscription payment within 7 working days of the rejection.
Once your website, digital business card and QR code have been generated and published, the subscription fee is non-refundable for that term, as the service has been delivered. You may choose not to renew at expiry.
Duplicate transactions for the same plan and period are refunded in full once verified. Share both transaction references with support.
Email support@clubofhub.com from your registered address with your business name, transaction reference and reason. We acknowledge requests within 2 working days and process approved refunds within 7 working days to the original payment method.